Home / Services / Cit

Crisis Intervention Resources

Overview Meet Our Team CIT Certification Resources Newsletter

Training Calendar Register for Trainings 

Veterans Services

US Department of Veteran Affairs 

Phone: 1-800-698-2411 

www.va.gov 

Veteran Crisis Line 

Phone: 1-800-273-8255 

SAVE Team, Veterans’ Services 

Phone: 617-620-5555 

Veterans Crisis Line (24/7) 

Phone: 800-273-8255

Text: 838255 

Code Green - 1st Responder MH Advocacy 

Website: https://codegreencampaign.org/resources  

Safe Call Now (for 1st responders) 

Phone: 206-459-3020 

Forge Health, Devens 

Phone: 888-224-7312 

Veterans Inc. 

Phone: 1-800-482-2565 
Address: 69 Grove Street, Worcester MA 01605 

Department of Mental Health (DMH)

Heather Powell

North County Site, Fitchburg Site

Email: Heather.Powell@mass.gov 

Phone:(978)353-4443

Tara Brennan

Westborough Site

Email: Tara.Brennan@Mass.gov

Phone: (508) 616-2816 

Jerry Juliano

South County Site, North Grafton

Phone: (508) 887-1133

Juliet Sithole-Berk

Worcester Site

Email: Juliet.sithole-berk@Mass.gov 

Phone: (774) 420-3175

Kerry Roberts

Canton Site

Email: Kerry.Roberts@mass.gov  

Phone: (781) 401-9702

Val Comerford

Director of Recovery and Employment Services  

Email: Valerie.Comerford@mass.gov 

Phone: (774) 317-0895  

Carly Sebastian

Child, Youth and Family Services Director

Central MA area

Email: Carly.Sebastian@mass.gov 

Phone: (774) 420-3141 

Department of Children and Families (DCF)

Kim Ferrecchia-Rivas 

Regional Clinical Mental Health Specialist 

Office: 508-929-2137 

Cell: 508-277-4087 

Fax:  508-754-0420 

Email: Kimberly.Ferrecchia-Rivas@massmail.state.ma.us 

Address: 5 Brussels Street, Building A, Worcester, MA 01610 

Rape/Assault/DPPC/Sexual Exploitation

Heidi Sue LeBoeuf

Pathways for Change (Rape Support) 

24/7 Hotline: 800-870-5905 

Heidi Cell Phone: 508-963-6436 

Worcester Office: 588 Main Street, Worcester, MA 01608 

Fitchburg Office: 275 Nichols Road, Fitchburg, MA 01420 

Safe Exit Initiative (formerly LIFT) 

Phone: 508-762-9660 

Website: https://safeexitinitiative.org/  

Address: 534 Cambridge Street, Worcester, MA 01610 

National Sexual Assault Hotline  

Phone: 1-800-656-HOPE (4673) 

Rape, Abuse & Incest National Network (RAINN) 

Website: www.rainn.org 

Elder Services

Elder Abuse Hotline

Phone: 1-800-922-2275

Alt.#: 1-800-677-1116 

Elder Services of Worcester Area (ESWA) 

Phone: 508-756-1545 

Website: www.ewsa.org 

Laura LeBlanc 

ESWA Protective Services Program Manager 

Phone: (508) 852-3205, extension 211 

Email: lleblanc@eswa.org 

Address: 67 Millbrook Street, Suite 117, Worcester, MA 01606 

Alzheimer’s Association 24/7 Helpline 

Phone: 1-800-272-3900 

Open Sky Community Services

Open Sky Community Services 

Central Mass Crisis Intervention Training and Technical Center (CIT-TTAC) 

 

Phone: 508-723-3506 

Email: centralma_TTAC@openskycs.org 

Website: www.openskycs.org 

Address: 4 Mann Street, Worcester, MA, 01602 

Sondrea Surette-Narcisse 

CIT-TTAC Operations Director  

Phone: 508-755-0333 

Email: sondrea.surette@openskycs.org 

 

Safe Homes (Youth LGBTQIA+ Drop-in Center) 

Safe Homes Worcester, 4 Mann St. Worcester, MA 
Drop-in hours: Thursdays, 5:30-8:30pm 
5:30-6:30pm - Youth ages 14-17 
6:30-7:30pm - All ages share meal 
7:30-8:30pm - Youth ages 18-23 

Safe Homes North 
Fitchburg State University, Located in Herlihy Hall 
Tuesdays, 6:00-8:00pm 

Safe Homes Virtual 
Wednesdays, 6:30-8:30 
Join us on Discord! 

Resources for Families

Findhelp.org 

Website: Findhelp.org 

LGBTQ+  Hotline 

Phone: 1-888-843-4564 

LGBTQ+ Youth Talk 

Phone: 1-800-246-7743 

Narcotics Anonymous (NA) 

Phone: 818-773-9999 

Alcoholics Anonymous 

Phone: 1-888-425-2666 

Phone: 212-870-3400 

The Massachusetts Substance Use Helpline 

Phone: 1-800-327-5050 

Website: HelplineMA.org 

Family Resource Center (Worcester) 

Phone: 508-796-1411 

Family Resource Center (Milford) 

Phone: 774-268-3843 

National Runaway Safe line 

Phone: 1-800-786-2929 

Poison Control 

Phone: 1-800-942-5969 

LUK Inc. 

Phone: 1-508-762-3000 

Phone: 1-978-345-0685 

PPAL (Parent Professional Advocacy League) 

Phone: 508-767-9725 

Emergency Services Provider/
Community Behavioral Health Clinic (CBHC)

Community Health Link (North County) 

Phone: 1-800-977-5555 

Community Health Link (Worcester) 

Phone: 866-549-2142

Riverside (South County) 

Phone: 800-924-4665 

UMASS Emergency Mental Health (EMH) 

Phone: 508-856-3562 

Phone: 508-334-3562 

Address: 55 N Lake Ave, Worcester MA 

Massachusetts Behavioral Health Helpline 

Phone: 833-773-2445 

Resources for Individuals Struggling with Mental Health

YWCA 24/7 Domestic Abuse Hotline 

Phone: 508-755-9030 

National Suicide Prevention 24/7 Hotline 

Call or text: 988 

KIVA Peer Support
Call-in (M-F 12a, 12p & 7pm) 
(Saturday 12a, 7p Sunday 12a, 5pm) 

Phone: 508-556-4226 

NAMI  

Phone: 978-870-8887 

Restoration Recovery Center (Fitchburg) 

Phone: 978-987-1258 

Crisis Text line 

Text: 741-741 

Cross Connect Warm line 

Phone: 1-978-629-8485

(After 3 beeps enter your phone number and a volunteer will call you back shortly.) 

Edinburg Center Warm-line 

Phone: 617-875-0748 

National Domestic Violence Hotline 

Phone: 1-800-799-SAFE (7233) 

Phone: 1-800-787-3224 (hearing impaired lines) 

Safelink Domestic Violence Hotline 

Phone: 1-877-785-2020

(finds temporary housing/shelter for survivors of intimate partner violence) 

Disabled Persons Protection Commission (DPPC)

DPPC Abuse Hotline 

Phone: 1-800-426-9009 

Autism

ALEC (Autism and Law Enforcement Education Coalition) 

Phone: 781-762-4001 ext. 420 

Department of Developmental Services (Central/West Region) 

Contact: Pamela Ferguson  

Regional Autism, Program Coordinator 

Phone: 413-205-0849 

Fax: 413-205-1604 

Email: Pamela.P.Ferguson@state.ma.us 

Address: 140 High Street Springfield, MA 01105 

Asperger’s Association of New England 

Phone: 617-393-3824 

Substance Use Treatment

Spectrum Health Systems 

Phone: 1-800-366-7732 

Phone: 1-508-854-3320 

Clean Slate  

Phone: 1-508-471-5600 

New England Recovery Center 

Phone: 1-844-500-6372 

ADCARE Hospital  

Phone: 1-800-252-6465 

Phone: 1-508-453-3053 

SAMHSA’s National Hotline 

Phone: 1-800-662-HELP (4357) 

Website: https://findtreatment.gov/ 

Massachusetts Overdose Prevention Helpline 

Phone: 800-972-0590 

Web: massoverdosehelpline.org.  

Massachusetts Substance Use Helpline 

Phone: 800-327-5050 

Homelessness

Homeless Helpline 

Phone: 1-866-584-0653 

SMOC 

Phone: 508-872-4853 

Abby’s House (Women only) 

Phone: 508-756-5486 

Central Massachusetts Housing Alliance (CMHA) 

Phone: 508-752-5519 

First Responder Treatment

Recovery Centers of America, RESCU Program 

Phone: 1-800-732-6837 

On-Site Academy 

Phone: 978-847-0177 

LEADER at McLean 

Phone: 617-855-3141 

CISM 

Phone: 978-567-3722 

Banyan Treatment Center 

Phone: 888-643-1286 

Responders Refuge (Outpatient) 

Website: https://www.respondersrefuge.com/ 

Camp Resilence 

Website: https://www.camp-resilience.org/futureretreats.html 

Explore Careers:

Work where your work matters!

Browse Job Openings

Donate

Together, we can make a world of difference.

Donate Now